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27 - 28 Martie 2019
CANTINA POLITEHNICII
 

HELPLINE ROMANIA SRL

 
 
 
HELPLINE ROMANIA SRL
 
Adresa: str. Coriolan Brediceanu, nr.10 - City Business Center Corp D
Telefon: +40 256 29 40 04
Adresa de email: info@helpline.ro
Pagina web: www.helpline.fr
Prezentare firma
 
FACULTATILE VIZATE:
 
Automatica si Calculatoare
Electronica si Telecomunicatii
Stiintele Comunicarii
 
 
DESCRIERE:
 
HELPLINE is the European leader of user Experience on the Information technology consulting market. We put the Service Desk and innovation at the service of IT management teams undergoing digital transformation. HELPLINE operates in France and internationally, having 8 sites in Europe. With 200 customers, 50 of them being in the top 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made a turnover of 135 million € in 2016.
HEPLINE Romania is present in Timisoara since 2013 and received in 2017 the 1st prize for High Tech companies on the local market and the 2nd prize on the national market.

Find out all about HELPLINE on www.helpline.fr and social media.

Our main activities:

Applications Functional Support (40):
Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

IT Service Desk (40) :
Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20):
Externalization of business processes, back office activities within our specialization
 
 
OFERTA:
 
Customer Support (FrenchGermanDutch English)

Job purpose and context:
Successful candidates with a good level of FrenchGerman Dutch will be part of our customer support team dedicated to one of our key accounts.

Responsibilities:
- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times

Requirements:

Spoken languages: French German Dutch and English, always English as a secondary language support
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in shifts.

What we offer:
Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Night shift bonus
Taxi ticket for night shift
Training opportunities
Regina Maria medical package
Copayment 7Card
Extra vacation days
Massage at the office day
Fruits on the house
Relocation package
 
ULTIMELE NOUTATI
 
 
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26
MAR
2019
 
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SOCIETATEA ANTREPRENORIALĂ STUDENȚEASCĂ
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