Compania DELTATEL a fost înființată in 2003 cu scopul de a deservi industria telecomunicațiilor, oferind soluții complexe și facilitând comunicarea între oameni. Datorită schimbărilor tehnologice rapide din ultimii ani și a mediului de afaceri, DELTATEL oferă astăzi soluții, servicii și produse de top, companiilor și organizațiilor din întreaga lume, ajutându-i în procesul de transformare digitală. Scopul fiecărui proiect realizat de DELTATEL este acela de a obține cel mai înalt grad de satisfacție a clienților, atât în ceea ce privește nevoile afacerii, cât și în ceea ce privește interacțiunea umană și colaborarea dintre angajați. Responsabilitati principale: Monitorizeaza performata retelelor pentru operatorii mari de telecomunicatii din Europa Identifica si documenteaza factorii perturbatori retelei Initeaza catre echipele suport urmatoarele etape pentru rezolvarea incidentelor Se asigura ca toti pasii sunt parcursi pentru rezolvarea factorilor impactanti retelei Cerințe: • Experiență în domeniul telecomunicatiilor - prezinta avantaj • Cunostinte generale arhitectura sistem 2G/3G/4G - prezinta avantaj • Abilități de comunicare pentru a oferi suport tehnic • Experiență în MS Office (Word/Excel) • Limba franceza obligatoriu nivel mediu • Limba engleză este un plus Oferim: Formare tehnica Posibilitatea de a lucra hybrid Posibilitatea de a lucra Full Time sau Part Time; Tichete de masă; Asigurare medicală privată; Primă de Crăciun; Bonus de performanță; Decontatea unor beneficii: gradiniță/program after school, activități sportive/ culturale, parcare/ transport, ochelari/ letile sau stomatologie.

DELTATEL is a company specialized in providing services that enable operators, large companies, and public institutions to offer voice, data and video communication solutions to end users. In the last few years DELTATEL has also become an equipment supplier, becoming a partner of several companies such as Juniper, Cambridge BNL, Fusan, Syneto, etc thus moving to a new stage in its development, offering turn-key solutions which include equipment and services. The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees. We are looking for a new colleague who have a passion for making things work and is willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment. RESPONSIBILITIES: 24*7 Alarm monitoring of RAN elements. Ticket creation, resolving, and closing incident records. Escalate critical/major incidents based on escalation matrix with all stakeholders. Diagnosis of all minor, major and critical alarms. Troubleshooting of known faults/Identified scenarios Resolve the tickets and incidents by analysis and identification techniques. Responding to an alarm notification to evaluate the impact of the alarm. Able to handle alarm generated form RAN network SKILL AND KNOWLEDGE: Experience of working with other mobile service providers is an advantage. Bachelor’s Degree in Telecommunication Engineering is a plus. Experience in multivendor equipment like Nokia, Huawei, and Ericsson RAN equipment it is useful. Have fundamental knowledge of 2G,3G and 4G network. The availability of working in 24X7 shift operations is a requirement. German speaking skills with B2 competency. English writing and speaking skills. Your benefits: Hybrid work program; Attractive salary package; Meal tickets; Private medical insurance business package; Reimbursement for full access to gyms/fitness centers across the country; Reimbursement for kindergarten and after school; Reimbursement for the parking spaces;

DELTATEL was founded 20 years ago to serve the telecommunication industry, to connect people and build bridges between them. Given the fast-passed business environment, today, DELTATEL offers top solutions, services and products to companies and organizations across the world, helping them throughout their digital transformation journeys. The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees. The role of an IP Technician Level 1 in Germany typically involves entry-level tasks and responsibilities in the field of IP networking. Main responsibilities: IP Technician is responsible for the physical installation of IP/ Optics equipment at residential premises or business/telecommunication premises. This includes installing fiber optic cables, switches, routers, access or optical equipment, or any other necessary networking devices required; Basic configuration of the Network Equipment, setting up the necessary network parameters, such as IP addresses, Wi-Fi settings, and security protocols to establish a working connection; Testing the connections to ensure the equipment is functioning correctly, and troubleshoot any connectivity or performance issues that may arise during or after the installation process (includes verifying the speed, latency, and reliability of the internet connection); Network Monitoring - monitoring the network infrastructure, tracking the performance of routers, switches, and other networking devices; Documentation: IP Technician would assist in maintaining network documentation, which includes keeping records of network configurations, changes, and incident reports; Collaboration with other teams, such as network planners / project managers / managed services teams, to ensure smooth and efficient installations; Troubleshooting in case of network issues, assist in identifying and diagnosing the problems. This may involve working with more experienced engineers to resolve technical issues related to connectivity, routing, or configuration errors. Requirements: German language, medium conversational level is mandatory; Working in Germany, which includes job relocation; Driving license - mandatory; Networking Knowledge of IP networking concepts, TCP/IP protocols. Understanding fiber optic technology, and related network equipment; CCNA or any other similar certification would be a plus, even if only partial modules have been finalized; A good understanding of fiber optic systems such as physical connectors, testing procedures is important for the proper installation and maintenance of connections; Company provides technical trainings needed and required for such role; Since the role involves direct interaction with customers, strong customer service and communication skills are essential. The ability to explain technical concepts to non-technical individuals and address customer concerns with professionalism is important. Your Benefits: Attractive salary package; Meal tickets; Yearly bonus based on company growth and individual achievements; Reimbursement for full access to gyms/fitness centers across the country; Reimbursement for kindergarten and after school; Reimbursement for the parking spaces; Professional growth opportunities such as trainings, online courses, conferences.

Role Description The role of a Business Analyst consists in offering technical support to assess, propose feature adaptation, development & deployment of features / solutions, document the delivery of newly implemented features for tools specific to alarm monitoring, incident management. Requirements Understand business needs of end user and manage expectations Translate Business needs into effective requirements Analyze current mode of operations (process, network, tools etc. related) Propose future mode of operations, standard solutions and best fit for dedicated cases Offer support to application and process teams Create Low Level Design document and update the same Define Test cases / plan and acceptance criteria for solutions Carry out and / or provide support in System Integration Testing (SIT), interface testing with other tools and / or customer tool Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT) Skills and competencies Major tool in scope: ARS/Remedy/ITSM Ticketing environment or IBM Netcool Suite Good working knowledge of Automation as Correlation in Auto Ticketing EMS Integration with Fault management system Troubleshooting related to customer complaints Service Assurance/ Fulfilment area Experience / knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in tools like Remedy / SNOW / ITSM / Netcool Good experience on data base analysis/Management Hands-on experience in tools related to Alarm/Event Management, Incident Management, Incident troubleshooting Good and clear communication Ability to explain technical details in simple business language Primary language shall be English Your Benefits: Attractive salary package; Meal tickets; Yearly bonus based on company growth and individual achievements; Private medical insurance business package; Reimbursement for full access to gyms/fitness centers across the country; Reimbursement for kindergarten and after school; Reimbursement for the parking spaces; Professional growth opportunities such as trainings, online courses, conferences;

DELTATEL is a company specialized in providing services that enable operators, large companies, and public institutions to offer voice, data and video communication solutions to end users. In the last few years DELTATEL has also become an equipment supplier, becoming a partner of several companies such as Juniper, Cambridge BNL, Fusan, Syneto, etc thus moving to a new stage in its development, offering turn-key solutions which include equipment and services. The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees. We are looking for a new colleague who has a passion for making things work and is willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment. SKILL AND KNOWLEDGE: • Strong knowledge of artificial intelligence, machine learning, and data analytics. • Proficiency in programming languages such as Python/JavaScript/Java/Shell for automation. • High-level troubleshooting skills to resolve issues without relying on patches or R&D. • Proficiency in IBM Netcool Suite, including NOI, DASH, OMNIbus, and IMPACT. • Coordination experience with ARS/Remedy/ITSM Ticketing environments. • IBM Watson AIOps certification or relevant AI and machine learning certifications. • Experience with cloud computing platforms (e.g., AWS, Azure, GCP). • Familiarity with DevOps and CI/CD processes. • Knowledge of ITIL (Information Technology Infrastructure Library) practices. • Previous experience in a similar role within a large-scale enterprise environment. • Fluent in English. RESPONSIBILITIES Implement and customize IBM Watson AIOps Work with cross-functional teams to resolve IT incidents more proactively. Improve problem detection. Create and maintain machine learning models for predicting and preventing IT issues. Optimize AIOps Performance: o Ensure AIOps systems perform optimally. o Provide support during testing Customize Watson AIOps to meet specific organizational need