Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.
Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.
Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.
Responsibilities:
- Handling customer service requests from all across Europe for the assigned product line;
- Identify customers concerns and critical problems based on customer interaction;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Take first corrective actions to isolate and neutralize reported incidents and if necessary, escalate to next technical level of support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within SLA time;
- Performing network upgrades/ updates in accordance with the Change Management process;
- Provide detailed information on how to set up, configure or upgrade products and their features.
Requirements:
- Fluency in English (written & spoken); other languages are a plus (German/French/Italian/Spanish)
- Strong troubleshooting skills - able to analyze problem/debugging information and use available tools to find the root cause and solution;
- Customer-centric, dedicated, perseverant, and able to grow by reflection;
- Familiar with TCP/IP & OSI protocol stack;
- Knowledge of routing protocols (OSPF, BGP, IS-IS);
- Knowledge of switching technologies and protocols (VLANs, STP);
- Knowledge of security features and protocols (IPSec, NAT, Radius/ TACACS, Dot1x);
- Knowledge of network monitoring applications and protocols (SNMP, NMS);
- More than 1 year work experience in system integration or telecommunication will have priority;
What we offer:
- A professional career in one of the leading multinational telecommunication companies;
- Challenging work and competitive salary package, with annual performance bonus;
- Monthly meal tickets of 20 RON for each working day;
- 4 hours of personal leave each month
- Private medical subscription at Regina Maria
- Phone subscription allowance
- Transportation allowance
- Employee benefits and discounts, such as World Class, Bookster, Therme, Lensa, City Dent)
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