Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.
Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.
Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.
- Work in Romania/Hungary, provide opportunity of business traveling around Europe;
- Work with Frontline/Project team to manage end to end project delivery from material order till invoice about wireline or wireless (or other technical) product;
- Work with customer by collecting their needs, manage material and match with customer requirements and solve potential issue which may impact the target;
- Transverse coordinate the Huawei supporting teams to achieve customer requirements;
- Work with subcontractors, track the daily planning, have weekly planning meetings,
- Communicate closely and report in a professional manner to the regional customers;
- Work with Frontline PMO to solve daily operational issues;
- Update Database Daily (ISDP), deliver reports, and KPI follow-up;
- Check of subcontractor real-time installation and the standardization of site installation report;
- Acquire acceptance report from customer and solve the invoice issue, in order to close contract