Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
    Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.
    Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.
    Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.

Job Responsibilities: 

• Provide First line maintenance support for software project 
• Respond to all product incidents tracing, ensuring as far as reasonably possible that all SLA are met.
• Provide OOH on-call cover as required by agreed on-call rota.
• Provide Line manager and relevant managers with regular up-to-date information on progress of on-site issues.
• Complete and submit all paperwork and document within SLA.
•  Ability to lead on resolving basic technical problems as well as getting instructions.
• Cooperate with others , such as platform or application layers support
• Take responsibility for the operation domain delivery of software projects in the European regions.
• Introduce capabilities in the software domain and Team cooperation.
• The engineer will be the responsible team member, working in a shift 24x7.